Please allow 10 business days before reporting to CRR if a reimbursement has not yet been received. CRR must allow for any delays in the postal service, financial institutions and/or account denials prior to resubmitting a reimbursement to a provider.
Please select the “SUPPORT” button at the bottom of the CarePortal for assistance.
If you have a question regarding the amount of the calculated reimbursement, contact the Operations Department at CRR at 805.925.7071.
CRR reimburses based on a provider’s preferred rate type and the Regional Market Rate set forth by the State. Please refer to your Provider Child Care Agreement for further explanation. To obtain a copy of the Regional Market Rate Ceiling visit the California Department of Education website at: https://rcscc.adm.dss.ca.gov
