Please allow 10 business days before reporting to CRR if a reimbursement has not yet been received. CRR must allow for any delays in the postal service, financial institutions and/or account denials prior to resubmitting a reimbursement to a provider.

Please select the “SUPPORT” button at the bottom of the CarePortal for assistance.

If you have a question regarding the amount of the calculated reimbursement, contact the Operations Department at CRR at 805.925.7071.

CRR reimburses based on a provider’s preferred rate type and the Regional Market Rate set forth by the State. Please refer to your Provider Child Care Agreement for further explanation. To obtain a copy of the Regional Market Rate Ceiling visit the California Department of Education website at:
Funded by the California Department of Social Services Child Care and Development Division and through local grants.
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